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If you haven’t done so, please visit our Frequently Asked Questions (FAQ) page. We’ve got answers to many of the usual queries from our customers, and you’ll likely find the answer to what you’re looking for there. If not, please tell us…
 
How Can We Help You?
  • I want to report an emergency (a fire, no power, electricity wires sparking, etc.). Please call our emergency numbers for the quickest response. 452-2165 (for areas in the North of island) or 454-6617 (for areas in the South of the island).
  • I have a query about my account or my bill balance. Please sign up for the free MyAccount service or call 457-4433 for your Bill Balance. Have your account number ready.
  • I want to report a fault (street light or meter not working) – Send a detailed message using the form below including the number on the electricity pole nearest you.
  • I want to request a service (tree threatening electricity lines needs trimming; I want my meter tested; I want to relocate my meter; I want to transfer my account to another location). Send a detailed message using the form below including the number on the electricity pole nearest you.
If you’ve sent a message or email, please allow up to 48 hours for a response. We receive a lot of correspondence and we try to answer all as promptly as possible. We thank you for your patience and understanding.

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