At Lucelec we are constantly striving to bring the benefits of state of the art technology and safer, more cost-efficient operations to our customers. We have made great strides in improving reliability, reducing fuel consumption and extending our service throughout the island. Over 98% of all households are now connected to the system and we are meeting the sharply increasing needs of our new and existing customers.
Now, as we move into the new century, our focus is on enhancing service to our customers. You can read about our pledge to provide you with the highest level of service possible. We are putting our words into action. We welcome your comments and suggestions . You can call us, write to us, or send us an email.
Behind our name there are a lot of good people ready to help you.
Articles
| Environmental Safety |
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Increased environmental legislation and a need for utilities to be more environmentally responsible, means that environmental management is as a big an issue as tackling risks to people's health and safety. |
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| Consumer Safety |
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At work and at home electricity is a fact of life. And because it's so much part of everything we do- lighting the workplace and home, cooking, powering equipment etc.; it's easy to start taking it for granted. |
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| Handling Consumption Complaints |
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Very often customers complain about the consumption for which they are billed from month to month. From LUCELEC's point of view, all complaints must be resolved |
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| New Equipment |
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In many cases the problem with higher than usual consumption is new appliances or equipment which have been recently added. The following average appliance usage information may assist in explaining domestic customers' consumption queries |
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| Ground Faults |
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Sometimes a significant change in consumption can be due to ground faults on the electrical installation |
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