LUCELEC Virtual Service Desk

How Can We Help You?

Electrical Connections:

New Connection

 I Need To Apply For A New Electricity Connection (Temporary And Permanent)  

Request From Temp To Permanent

 My Temporary Certificate Is Expiring/Has Expired And I Need To Change /Extend It  

Move In Authorization - New Tenant

I Have A New Tenant Moving In And Want Their Electricity Bills Assigned To Them.

Move In Authorization – Sale/Purchase Of Property

I Need A Connection On A Property I Purchased But The Deed Of Sale Isn’t Registered Yet

Request A Disconnection

I Wish To Have My Service Disconnected

Request A Reconnection

I Asked For My Service To Be Disconnected, Now I Want To Reconnect It

Account Update:

Change Of Address

I Have Changed My Mailing Address

Customer Update Form

I Need To Update My Information On My Account

Change Of Account Type

I Need To Reclassify My Account Type (Residential, Commercial...)

Field Services:

 If prompted for GPS location, please select 'Allow' in your browser to enable us to better assist you.  

Damaged Equipment Claim

I would like to claim for damage items (E.g. Damage Equipment or Property)

Relocation Of Meter Or Service Line

I Need To Relocate My Meter Or Service Line

Relocation Of Stay Wire Or Pole

I Need To Relocate A Stay Wire Or Pole

Street Light Maintenance

Report A Faulty Street Light

Other Services:

MyAccount Inquiries

General Inquiries

Do You Have A Question For Us?

Payment Arrangements

Request A Formal Payment Arrangement

Live Tweets & Outage Notices

View Our Live Tweets Including Outage Notificatons

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