Payments to the company can be made with cash, cheque, MasterCard, Discovery, American Express and VISA credit cards and through Bank of Saint Lucia, Republic Bank, CIBC First Caribbean and 1st National banks.
Paying Your Electricity Bill
Account Payment Policy
It is your responsibility as an electricity consumer to make payment of all amounts billed within 30 days of the billing date. All the amounts still owing after 30 days of that bill are subject to disconnection without further notice.
Bills can be paid in full as soon as they are received. Customers who are unable to make full monthly payments have the option of making part payments throughout the month as funds come to hand. Advance payments are also welcomed, especially in cases where customers expect to be away when their bill is due.
Customers can sign up for our MyAccount service to manage and pay their bills online through direct pay (use of a credit or debit card) or their online bank account. With MyAccount, customers can have thier bills emailed, pay mutiple accounts (business or domestic) and have 24/7 access to their payment and billing history.
We have also made it possible for the payment of bills at various business locations around the island. These are listed below:
| LOCATION | TELEPHONE NUMBER |
| LUCELEC’s Offices | |
| Castries Administration Office (Open Weekdays from 8:00 a.m. - 4 p.m.) | 457 - 4400 |
| Southern Administration Office (Open Weekdays from 8 a.m. - 4 p.m.) | 457 - 4852 |
| Rodney Bay Administration Office (Open Weekdays from 8 a.m. - 4 p.m.) | 457 - 4440 |
| Other Locations | |
| 456 - 1000 | |
| First Caribbean Bank | |
| 1st National Bank | 455 - 7000 |
| The Laborie Credit Union | 454 - 6090 |
| Bank of St.Lucia | 456 - 6000 |
| The Choiseul Credit Union | 459 - 3119 |
| The Mon Repos Credit Union | 455 - 3372 |
| The Micoud Credit Union | 454 - 4499 |
| National Farmers Credit Union | 454 - 6710 |
| Dennery Community Credit Cooperative Society Ltd. | 453 - 4189 |
| Saltibus Cooperative Credit Union | 455 -1259 |
| La Resource Cooperative Credit Union | 453 - 3416 |
| St. Lucia Civil Service Cooperative | 452 - 4807 /8 /9 |
| All Sure Pay Outlets island-wide | 456-6500 |
Customers may also make cheques payable to:
St. Lucia Electricity Services LimitedJohn Compton Highway
P. O. Box 230
Castries
Online bill payments are also available through Bank of Saint Lucia, Republic Bank, CIBC First Caribbean and 1st National banks.
(NOTE: Ensure the payment is made in sufficient time to reach us before the due date. Most banks require 1-3 business days to process online payments.)
Disconnection / Reconnection Policy
Disconnection can occur at any time after the due date shown on your bill. After the due date it is your responsibility to ensure our Credit Control Section is informed of any payment made at any location other than our Administration Offices. When disconnection occurs, reconnection will only be done after full payment of the arrears, reconnection fee, and additional deposit (this is applicable in cases where the meter has been removed for non-payment on the account).
Your Responsibility Regarding Damage
When your service is disconnected for non-payment of arrears, you are responsible for taking whatever action is necessary to protect your assets. LUCELEC will not be held responsible for any damage, including the loss of frozen foods.