Frequently Asked Questions

You must report your claim to the Customer Services Department at any of our Administrative Offices at Sans Souci, Rodney Bay and Vieux-Fort. 

Yes, LUCELEC offers Summer Employment to students.  To apply, one simply has to send in an application with details of their education and current area of study.  If your application is successful you will be contacted by someone from the Human Resources Department.

LUCELEC shares can be purchased through licensed brokers, Bank of Saint Lucia and First Citizens Investment Services (FCIS). LUCELEC is not a licensed broker.

You can disconnect your service after ensuring all outstanding bills are paid. If you are a tenant, the account will revert back to your landlord. If you are moving to a new residence and want to keep your service, you can transfer from the old resident to the new. These requests can be made at any of our Customer Service offices in Sans Souci, Rodney Bay or Vieux-Fort as well as through text or WhatsApp to 285-6796, 285-7859, 285-3593 or 285-3329 and by email to [email protected].  

Your bill will be mailed to your billing address per usual. You can sign up for our MyAccount service to have your bill emailed to you and pay it online through a credit or debit card and local online bank account. No arrangements can be made for your bill to be sent to your off island address.

Customers can get their account balance by calling our Account Enquiry service at 457-4433 and following the telephone prompts, or the LUCELEC switchboard at 457-4400. Have your account number ready.  You may also sign up for our free MyAccount service for online access to your electricity account, have your bill emailed to you, view your bill balance and a lot of other information about your account.

The New Connections section of this web site will guide you on the application process for a new electricity connection.

LUCELEC requires a security deposit be paid before an electricity supply is provided. 

• The deposit normally does not exceed the charge for an estimated two months supply of electricity.
• Deposits earn interest at a rate to be determined from time to time by agreement between LUCELEC and the Government of St. Lucia
• Deposits are held to cover any outstanding bills if a person or organisation is unable to pay.
• A performance bond is also acceptable for large customers. They are usually valid for one (1) year and therefore must be renewed annually.

The Your Electricity Bill section of this web site explains fully each of the terms on your bill.

The price of fuel is dependent on world market factors and fluctuates. LUCELEC has no control over the price of fuel. It has been established by legislation that the price LUCELEC pays for the fuel used to generate electricity is passed on to consumers in the form of the fuel surcharge cost adjustment factor. Please see the Rates & Servuce Standards on this website for more. 

The fuel surcharge fluctuates from month to month because it is dependent on the price of crude oil on the international market. The price of fuel changes practically every day, thus directly affecting the fuel surcharge amount applied to your bill each month. You can find the monthly adjustment of the fuel surchage on the Rates & Service Standards pagee on this website. 

The About Your Meter section of this web site explains how to read both digital and dial type meters.

LUCELEC requires prompt payment of bills to avoid arrears and disconnection of service. 

Issue of Electricity Bills

An electricity bill is dispatched to each customer every month. This bill may either be based on your actual consumption, calculated using the meter reading obtained from your meter or alternatively, in cases where your meter may not be accessible, your bill may be an estimate of your average usage over the last six months. Payment of bills is due approximately thirty (30) days after the bill date for all types of customers.

Methods of Payment

Bills can be paid in full as soon as they are received. For customers who are not always able to make full monthly payments, the option of making part payments throughout the month as funds come to hand is also available. Advance payments are also welcomed, especially in cases where customers expect to be away when the bill is issued. 

Payments can be made by card, cash or cheque at any of our Administrative offices in Castries, Rodney Bay and Vieux-Fort. 

Customers can sign up for our MyAccount service to manage and pay their bills online through direct pay (use of a credit or debit card) or their online bank account. With MyAccount, customers can have thier bills emailed, pay mutiple accounts (business or domestic) and have 24/7 access to their payment and billing history. 

Payment Locations

For the convenience of our customers, we have made it possible for payment of bills at various business houses around the island. These are listed below:

LUCELEC's Administrative Offices

• John Compton Highway, Castries (closed temporarily until further notice)
• Providence Commercial Centre, Rodney Bay, Gros Islet
• Martha's Tyre Office Complex, Vieux-Fort Laborie Highway 

Other Locations

• Sure Pay at Massy Stores outlets
• First Caribbean International Bank
• 1st National Bank
• Bank of St. Lucia
• St. Lucia Civil Service Credit Union Ltd. - Jeremie Street, Castries
• National Farmers Credit Union
• Dennery Community Credit Co-operative Society
• La Resource Co-operative Credit Union
• Laborie Co-operative Credit Union
• Mon Repos Co-operative Credit Union
• Micoud Co-operative Credit Union
• Choiseul Co-operative Credit Union
• Saltibus Co-operative Credit Union
• Online Banking available to customers to Bank of St. Lucia and Bank of Nova Scotia

Disconnection of Supply

The due date for payment of your current bill is indicated in the center portion of your bill. Your electricity supply is subject for disconnection if:

• You do not pay your monthly electricity bill on time
• You do not keep a payment agreement and fail to communicate with us on the matter
• A cheque paid by you returns due to your account having insufficient funds

NOTE: Should disconnection occur because your cheque was returned on account of insufficient funds, a cash settlement of the amounts due on your bill, plus a reconnection fee is required before your electricity supply can be restored.

Reconnection of supply

If we have disconnected you for arrears the following must be paid before we can restore your electricity supply:

• The full amount outstanding
• A reconnection fee of $22.00
• A security deposit where applicable

We will reconnect your electricity supply within 24 hours after the required payments have been received.

Remember! We are here to serve you efficiently and economically, but we need your assistance - please pay on time.

LUCELEC will disconnect service in these situations:

• At our customer's request. This may be done in writing or in person at our Administrative offices in Sans Souci, Rodney Bay or Vieux-Fort. Proper picture identification is required to process the request
• For non-payment of bills over a period of time
• For unauthorized use of electricity through abstraction or diversion
• For illegal tampering of meters, switches, fuses or other apparatus owned by the Company
• Upon instruction from the Chief Electrical Engineer of the Ministry of Infrastructure, Ports, Energy and Labour 

Three important factors affect your electricity costs.

1. The Price of Fuel. As you know, the price of fuel is dependent on the world market and fluctuates widely. LUCELEC has no control over that price. It has been established by legislation that increases or decreases in the price of fuel will be passed on to consumers in the form of the fuel surcharge cost adjustment factor. It is done so without being marked up by LUCELEC. Therefore, the amount of your monthly electricity bill is made up of two charges: the fuel surcharge cost adjustment factor and the charge for usage.
2. LUCELEC Operating Costs. LUCELEC strives to operate as efficiently as possible at all levels and in all areas of the company. We deliver to our customers the very best possible balance between reliability and cost efficiency. Investments in new generating equipment have resulted in reduced fuel consumption and, in 1999, a breakdown free year. The Transmission and Distribution system continues to reduce line losses dramatically, again resulting in operating efficiencies. These and many other operating efficiencies add up to significant cost savings for our customers.
3. You. The final important factor rests in your hands. By using electricity efficiently you can reduce your own costs. The Customer Tips section of this web site includes many suggestions of how you can use your electric appliances more efficiently. Try putting a timer on your water heater. Make sure you don't leave the refrigerator door open. Use lower wattage light bulbs. Your Electricity Bill allows you to track your usage. Try some of the energy saving Customer Tips and see if you can reduce your usage.

By using electricity efficiently you can reduce your costs. The Customer Tips section of this web site includes many suggestions on how you can use your electric appliances more efficiently. Try putting a timer on your water heater. Make sure you don't leave the refrigerator door open. Use lower wattage light bulbs. Your Electricity Bill shows your usage for the previous four months. Try some of the energy saving Customer Tips to help reduce your usage.

Buy correctly rated equipment. The domestic supply here is 240 volts, 50 Hz. single phase. Anything else is incorrect.

If you must buy 110-volt equipment, make sure it is supplied with a three-pin plug for use on earthed systems, and use the correct transformer. Never cut off the earth terminal.

LUCELEC operates a 24-hour Trouble Call Service. In the event of a power outage, please call:

Castries (Cap Estate to Dennery on the East Coast and Canaries on the West Coast) - (758) 452-2165
Vieux-Fort (Micoud to Bouton) - (758) 454-6617